{"id":20747,"date":"2018-11-28T08:34:53","date_gmt":"2018-11-28T08:34:53","guid":{"rendered":"https:\/\/www.plan2learn.dk\/?page_id=20747"},"modified":"2025-12-17T07:48:46","modified_gmt":"2025-12-17T07:48:46","slug":"uddannelse_support","status":"publish","type":"page","link":"https:\/\/www.plan2learn.dk\/en\/uddannelse_support\/","title":{"rendered":"Support"},"content":{"rendered":"<div      class=\"vc_row wpb_row section vc_row-fluid  vc_custom_1598616106898 grid_section\" style=' text-align:left;'><div class=\"section_inner clearfix\"><div class='section_inner_margin clearfix'><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1499415902975\"><div class=\"wpb_wrapper\"><div      class=\"vc_row wpb_row section vc_row-fluid vc_inner\" style=' padding-bottom:100px; text-align:left;'><div class=\"full_section_inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class='q_icon_with_title small custom_icon_image left_from_title'><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder\" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2025\/11\/users-gear-1.svg\" alt=\"\"\/><\/div><h3 class=\"icon_title\" style=\"color: #34495e;font-weight: 700;\">Education of administrators<\/h3><\/div><p style=''>You can find information about the plan2learn basic training and register by clicking here. In order for you to use our support, you must have completed the plan2learn basic training and be an administrator in the system.<\/p><a itemprop='url' class='icon_with_title_link' href='https:\/\/uddannelse.plan2learn.dk\/catalog\/search-all\/?ta=065d7970-b712-4d0f-9684-c15c696d30f0&amp;st=1&amp;id=2eaaa2d9-043f-4ec1-b8c8-f958dc4beae5' target='_self' style=''>View our education program<\/a><\/div><\/div><\/div>\t<div class=\"vc_empty_space\"  style=\"height: 32px\"><span\n\t\t\tclass=\"vc_empty_space_inner\">\n\t\t\t<span class=\"empty_space_image\"><\/span>\n\t\t<\/span><\/div>\n\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class='q_icon_with_title small custom_icon_image left_from_title'><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder\" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2025\/11\/tickets-simple.svg\" alt=\"\"\/><\/div><h3 class=\"icon_title\" style=\"color: #34495e;\">ProTicket<\/h3><\/div><p style=''>You are always welcome to contact our support when you have questions, as long as you are an administrator with a basic training certification. We recommend that you use ProTicket as it provides the most effective help. You can find ProTicket via the left menu in your system.<\/p><\/div><\/div><\/div>\t<div class=\"vc_empty_space\"  style=\"height: 32px\"><span\n\t\t\tclass=\"vc_empty_space_inner\">\n\t\t\t<span class=\"empty_space_image\"><\/span>\n\t\t<\/span><\/div>\n\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class='q_icon_with_title small custom_icon_image left_from_title'><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder\" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2025\/11\/users.svg\" alt=\"\"\/><\/div><h3 class=\"icon_title\" style=\"color: #34495e;\">Support for users<\/h3><\/div><p style=''>If you have questions about the use of plan2learn, you must contact your organisation's own hotline or the contact person mentioned in the course description. You can find information about your own hotline in the upper right-hand corner of the catalog frontpage.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid  vc_custom_1598616134154 grid_section\" style=' padding-bottom:150px; text-align:left;'><div class=\"section_inner clearfix\"><div class='section_inner_margin clearfix'><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1499415902975\"><div class=\"wpb_wrapper\"><div      class=\"vc_row wpb_row section vc_row-fluid vc_inner\" style=' padding-top:40px; text-align:left;'><div class=\"full_section_inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: left; color: white;\">Support<\/h2>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  small left\" style=\"margin-bottom: 45px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"color: white;\">We put a great emphasis on our customers having a good experience. Therefore, we are always ready with support and guidance if questions arise concerning the use of our system. We have developed our own support tool, ProTicket, which helps us to ensure that all inquiries are processed and handled professionally.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid vc_inner  vc_custom_1598527078765\" style=' text-align:left;'><div class=\"full_section_inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"qode_pricing_list\">\n\t<ul class=\"qode_pricing_list_holder\">\n\t\t<li class=\"qode_pricing_list_item clearfix\"><div class=\"qode_pricing_item_text\"><h4 class=\"qode_pricing_item_title\" style=\"\"><\/h4><p style=\"color: #ffffff;font-size: 15px;\">Monday to thursday<\/p><\/div><div class=\"qode_pricing_item_price\"><div class=\"qode_pricing_item_price_inner\"><span style=\"color: #ffffff;font-size: 15px;\">08.00-16.00<\/span><\/div><\/div><\/li><li class=\"qode_pricing_list_item clearfix\"><div class=\"qode_pricing_item_text\"><h4 class=\"qode_pricing_item_title\" style=\"\"><\/h4><p style=\"color: #ffffff;font-size: 15px;\">Friday<\/p><\/div><div class=\"qode_pricing_item_price\"><div class=\"qode_pricing_item_price_inner\"><span style=\"color: #ffffff;font-size: 15px;\">08.00-15.00<\/span><\/div><\/div><\/li>\t<\/ul> <!-- close ul.qode_pricing_list_holder -->\n<\/div> <!-- close div.qode_pricing_list --><\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid vc_inner\" style=' text-align:left;'><div class=\"full_section_inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1599211263185\"><div class=\"wpb_wrapper\"><a  itemprop=\"url\" href=\"mailto:support@plan2learn.dk\" target=\"_self\" data-hover-background-color=\"#d16f00\" data-hover-border-color=\"#d16f00\" data-hover-color=\"#ffffff\" class=\"qbutton  big_large_full_width center enlarge\" style=\"color: #ffffff; border-color: #f89406; border-radius: 2px;-moz-border-radius: 2px;-webkit-border-radius: 2px; background-color: #f89406;\">support@plan2learn.dk<\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><a  itemprop=\"url\" href=\"tel:+4587456721\" target=\"_self\" data-hover-background-color=\"#d16f00\" data-hover-border-color=\"#d16f00\" data-hover-color=\"#ffffff\" class=\"qbutton  big_large_full_width center enlarge\" style=\"color: #ffffff; border-color: #f89406; border-radius: 2px;-moz-border-radius: 2px;-webkit-border-radius: 2px; background-color: #f89406;\">+45 87 45 67 21<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid  vc_custom_1598527231694 grid_section\" style=' text-align:left;'><div class=\"section_inner clearfix\"><div class='section_inner_margin clearfix'><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1499415902975\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: left;\">Certification<\/h2>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  small left\" style=\"\"><\/div>\n<div      class=\"vc_row wpb_row section vc_row-fluid vc_inner  grid_section\" style=' text-align:left;'><div class=\"section_inner clearfix\"><div class='section_inner_margin clearfix'><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Ongoing certfication and education of administrators in plan2learn is something we emphasise greatly.<\/p>\n<p>New customers will typically go trough the \"Basic training for administrators\", which is a customer-tailored course that is based on the specific solution you have just purchased.<br \/>\nThe basic certification will grant you access to our support for administrators.<\/p>\n<p>Furthermore, the certification is continuously offered as a series of open courses that take place in both <u>Aarhus and Copenhagen<\/u><\/p>\n<p>You can find more information about our plan2learn administrator certification on our <a href=\"https:\/\/uddannelse.plan2learn.dk\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\">education site.<\/span><\/a>. This is also where you register and find information about all our other events, courses and workshops for administrators in plan2learn.<\/p>\n<a  itemprop=\"url\" href=\"https:\/\/uddannelse.plan2learn.dk\/\" target=\"_self\"  class=\"qbutton  default\" style=\"\">View all our education programmes<\/a>\n\n\t\t<\/div> \n\t<\/div> \t<div class=\"vc_empty_space\"  style=\"height: 32px\"><span\n\t\t\tclass=\"vc_empty_space_inner\">\n\t\t\t<span class=\"empty_space_image\"><\/span>\n\t\t<\/span><\/div>\n\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_single_image wpb_content_element vc_align_center\">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\r\n\t\t\t<div class=\"vc_single_image-wrapper vc_box_shadow_circle  vc_box_border_grey\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2023\/07\/Karim_support-150x150.jpg\" class=\"vc_single_image-img attachment-thumbnail\" alt=\"\" srcset=\"https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2023\/07\/Karim_support-150x150.jpg 150w, https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2023\/07\/Karim_support-300x300.jpg 300w, https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2023\/07\/Karim_support-12x12.jpg 12w, https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2023\/07\/Karim_support.jpg 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><strong>Karim<\/strong><\/p>\n<p style=\"text-align: center;\">Open courses<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_single_image wpb_content_element vc_align_center\">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\r\n\t\t\t<div class=\"vc_single_image-wrapper vc_box_shadow_circle  vc_box_border_grey\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.plan2learn.dk\/wp-content\/uploads\/2020\/02\/daniel-1-150x150.png\" class=\"vc_single_image-img attachment-thumbnail\" alt=\"\" \/><\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><strong>Daniel<\/strong><\/p>\n<p style=\"text-align: center;\">Customer-specific courses<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid  default-row vc_custom_1599053866155 grid_section\" style=' padding-bottom:60px; text-align:left;'><div class=\"section_inner clearfix\"><div class='section_inner_margin clearfix'><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1499415902975\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Contact me<\/span><\/h2>\n\n\t\t<\/div> \n\t<\/div> \t<div class=\"vc_empty_space\"  style=\"height: 32px\"><span\n\t\t\tclass=\"vc_empty_space_inner\">\n\t\t\t<span class=\"empty_space_image\"><\/span>\n\t\t<\/span><\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f20616-o1\" lang=\"da-DK\" dir=\"ltr\" data-wpcf7-id=\"20616\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/20747#wpcf7-f20616-o1\" method=\"post\" class=\"wpcf7-form init cf7_custom_style_2 cf7-style\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/20747#wpcf7-f20616-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"20616\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"da_DK\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f20616-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"clearfix\">\n\t<div class=\"cta-call\">\n\t\t<div class=\"contact-full\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-351\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your company name\" value=\"\" type=\"text\" name=\"text-351\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-542\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your phone number\" value=\"\" type=\"tel\" name=\"tel-542\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Give us a call\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Uddannelse af administratorerDu kan finde information om plan2learn basisuddannelsen, samt tilmelde dig ved at klikke her. For at du kan benytte dig af supporten, skal have gennemf\u00f8rt plan2learn basisuddannelsen, og v\u00e6re administrator i systemet.Se vores uddannelser ProTicketDu er altid velkommen til at kontakte supporten, n\u00e5r...","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"full_width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-20747","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Plan2learn<\/title>\n<meta name=\"description\" content=\"I plan2learn l\u00e6gger vi stor v\u00e6gt p\u00e5, at vores kunder har en god oplevelse. Derfor st\u00e5r vi altid klar med support og vejledning\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.plan2learn.dk\/en\/support-and-education\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Plan2learn\" \/>\n<meta property=\"og:description\" content=\"I plan2learn l\u00e6gger vi stor v\u00e6gt p\u00e5, at vores kunder har en god oplevelse. 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